Frequently Asked Questions

Currently, our system is supporting RGB color mode, you can upload JPG/PNG/BMP formats pictures. For better print effect and higher pixel clarity of products, the size 2000 x 2000px with 300dpi is a size suggestion for you, to ensure the best printing effect and pixel clarity. You can upload pictures smaller than the recommended size, it’s ok, but it may be a blurry and can’t get the best effect. 

Yes, when indicated on the product page. Read detail description:

Water resistant is a common mark which usually stamped on the case back or the dial of the watch, to indicate how well the watch is sealed against the ingress of water. Most of our watches are with 3 ATM water-resistance (except for Hot-sale Black Double-Layer Quartz Watch).

Introducing The Water-resistance Standards Of The Custom Watches

As we all know, water-resistance is one of the most important specifications of the machinery, smart devices and related precision instruments. Different product category has its unique standard of water-resistance, such as the IP68 standard for iPhone XS & XS Max. Today we’ll introduce the Water-resistance Standard of the watches.

When you’re thinking about to buy a normal watch or customize a creative watch like ours, you must pay special attention to the Water-resistance in the feature or product description. If the watch doesn’t state it’s water resistance, then treat it as if it’s a piece for paper. Water resistant is a common mark which usually stamped on the case back or the dial of the watch, to indicate how well the watch is sealed against the ingress of water. Usually, we can see the stamped mark like 30M/3ATM , 50M/5ATM , 100 M/10ATM to indicate the water resistance. So what’s the difference of these standards? Here is a simple explanation to tell them apart based on its usage

30M, 3ATM = Daily Splash Resistant.

Just like the Steel Strap Watch in our platform tagged with 3ATM water resistance, it actually means the splash resistant, which is ok for rain, hand washing, other occasional contact with water. But it does NOT mean you can take it 30 meters below water.

50M, 5ATM = Daily Splash Resistant.

Suitable for swimming, fishing, other outdoor activities.

100M, 10ATM = Daily Splash Resistant.

Suitable for snorkeling and other prolonged contact with water, but not for scuba.

Please always remember, no matter the high-end or creative custom watches, water-resistance is the basic but one of the most important specification and standard for you to decide if it’s suitable for you.

Watches are using a high-density mineral glass covering, 3 kinds of high-quality movements, Citizen 2035, Miyota 2035 for most of our watches, and Chinese Liaocheng mechanical movement for our new Genuine Leather Strap Water-resistant Automatic Watch. 

The battery of normal quartz watches is SONY 377 SR626SW (1.55V), it’s easy to replace at any jeweler

If you order more than 1 custom design watch at the same time, you will receive a discount of $10 to $15 per additional watch. This discount will be in form of a partial refund after your order has been paid and processed. We have to confirm the estimated shipping cost with the added product(s). Generally it will be $15 per added, based on current shipping rates.